POST classroomAPI/Support/submitTicket
Request Information
URI Parameters
None.
Body Parameters
SupportTicketName | Description | Type | Additional information |
---|---|---|---|
SUP_TCK_ID_PK | globally unique identifier |
None. |
|
SUP_TCK_ISSUE | string |
None. |
|
SUP_TICK_PROJECT_ID_FK | globally unique identifier |
None. |
|
SUP_TCK_RAISED_BY_FK | globally unique identifier |
None. |
|
SUP_TCK_DUPLICATE_ID_FK | globally unique identifier |
None. |
|
SUP_TCK_ALLOCATED_TO | globally unique identifier |
None. |
|
SUP_TCK_STATE | integer |
None. |
|
SUP_TCK_PRIORTY | integer |
None. |
|
SUP_TCK_IMPACT | integer |
None. |
|
SUP_TCK_SEVERITY | integer |
None. |
|
SUP_TCK_TYPE | integer |
None. |
|
SUP_TCK_HOURS_WORKED | decimal number |
None. |
|
SUP_TCK_HOURS_ESTIMATED | decimal number |
None. |
|
SUP_TCK_REPRO_STEPS | string |
None. |
|
SUP_TCK_SYSTEM_INFO | string |
None. |
|
SUP_TCK_ACCEPTANCE_CRITERIA | string |
None. |
|
SUP_TCK_CREATED | date |
None. |
|
SUP_TCK_CLOSED | date |
None. |
|
MetaData | SupportMetaData |
None. |
|
SUP_TCK_UPDATED | date |
None. |
|
SUP_TCK_ATTACHMENT_URL | string |
None. |
|
Comments | Collection of SupportComments |
None. |
Request Formats
application/json, text/json
Sample:
{ "SUP_TCK_ID_PK": "2d59b7df-eb33-45b5-a003-774321c3ea9a", "SUP_TCK_ISSUE": "sample string 2", "SUP_TICK_PROJECT_ID_FK": "b778bda2-34ce-4c0e-84c5-774e154aa9b3", "SUP_TCK_RAISED_BY_FK": "d0a28f0a-3b6d-4104-9c70-d5c5bd78167d", "SUP_TCK_DUPLICATE_ID_FK": "96ae3563-ebe5-492d-8df1-8c7e7ec19878", "SUP_TCK_ALLOCATED_TO": "51590c99-6c0d-4aa5-a147-165b52d3a693", "SUP_TCK_STATE": 1, "SUP_TCK_PRIORTY": 1, "SUP_TCK_IMPACT": 1, "SUP_TCK_SEVERITY": 1, "SUP_TCK_TYPE": 1, "SUP_TCK_HOURS_WORKED": 1.0, "SUP_TCK_HOURS_ESTIMATED": 1.0, "SUP_TCK_REPRO_STEPS": "sample string 4", "SUP_TCK_SYSTEM_INFO": "sample string 5", "SUP_TCK_ACCEPTANCE_CRITERIA": "sample string 6", "SUP_TCK_CREATED": "2024-06-27T18:22:38.2224859+00:00", "SUP_TCK_CLOSED": "2024-06-27T18:22:38.2224859+00:00", "MetaData": { "Severitys": [ { "SUP_SEVERITY_ID_PK": 1, "SUP_SEVERITY_NAME": "sample string 2", "SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS": 1 }, { "SUP_SEVERITY_ID_PK": 1, "SUP_SEVERITY_NAME": "sample string 2", "SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS": 1 } ], "States": [ { "SUP_STATE_ID_PK": 1, "SUP_STATE_NAME": "sample string 2", "SUP_STATE_COMPLETED": true }, { "SUP_STATE_ID_PK": 1, "SUP_STATE_NAME": "sample string 2", "SUP_STATE_COMPLETED": true } ], "Types": [ { "SUP_TYPE_ID_PK": 1, "SUP_TYPE_NAME": "sample string 2", "SUP_TYPE_DESCRIPTION": "sample string 3" }, { "SUP_TYPE_ID_PK": 1, "SUP_TYPE_NAME": "sample string 2", "SUP_TYPE_DESCRIPTION": "sample string 3" } ], "Impacts": [ { "SUP_IMP_ID": 1, "SUP_IMP_NAME": "sample string 2", "SUP_IMP_DESCRIPTION": "sample string 3" }, { "SUP_IMP_ID": 1, "SUP_IMP_NAME": "sample string 2", "SUP_IMP_DESCRIPTION": "sample string 3" } ], "Priorities": [ { "SUP_PRI_ID": 1, "SUP_PRI_NAME": "sample string 2", "SUP_PRI_DESCRIPTION": "sample string 3" }, { "SUP_PRI_ID": 1, "SUP_PRI_NAME": "sample string 2", "SUP_PRI_DESCRIPTION": "sample string 3" } ], "AllocatedToUser": { "UserID": "bccbc2ff-400b-4927-87ef-1d3026adfa5c", "FirstName": "sample string 2", "LastName": "sample string 3", "JobTitle": "sample string 4", "Email": "sample string 5", "CompanyID": 6 }, "RaisedByUser": { "UserID": "bccbc2ff-400b-4927-87ef-1d3026adfa5c", "FirstName": "sample string 2", "LastName": "sample string 3", "JobTitle": "sample string 4", "Email": "sample string 5", "CompanyID": 6 } }, "SUP_TCK_UPDATED": "2024-06-27T18:22:38.2224859+00:00", "SUP_TCK_ATTACHMENT_URL": "sample string 7", "Comments": [ { "SUP_DISC_ID_PK": "1de553b9-90f6-4b22-a9f9-3d4386c754ce", "SUP_DISC_TICK_FK": "966978d6-0ef0-4455-92bd-8b4aceab5590", "SUP_DISC_AUTHOR_FK": "0bc27611-4a79-4213-be56-d9365a924145", "SUP_DISC_REPLYTO_ID_FK": "56b66d11-83a5-4d37-b0f4-448db17feeed", "SUP_DISC_ONLYSHOWTO_FK": "68b053a8-7fba-411c-9bd4-2393d9b33be4", "SUP_DISC_HIDE_FROM_CLIENT": true, "SUP_DISC_COMMENT": "sample string 4", "SUP_DISC_DATED": "2024-06-27T18:22:38.2224859+00:00", "SUP_DISC_AUTHOR_NAME": "sample string 5", "SUP_DISC_ATTACHMENT_URL": "sample string 6" }, { "SUP_DISC_ID_PK": "1de553b9-90f6-4b22-a9f9-3d4386c754ce", "SUP_DISC_TICK_FK": "966978d6-0ef0-4455-92bd-8b4aceab5590", "SUP_DISC_AUTHOR_FK": "0bc27611-4a79-4213-be56-d9365a924145", "SUP_DISC_REPLYTO_ID_FK": "56b66d11-83a5-4d37-b0f4-448db17feeed", "SUP_DISC_ONLYSHOWTO_FK": "68b053a8-7fba-411c-9bd4-2393d9b33be4", "SUP_DISC_HIDE_FROM_CLIENT": true, "SUP_DISC_COMMENT": "sample string 4", "SUP_DISC_DATED": "2024-06-27T18:22:38.2224859+00:00", "SUP_DISC_AUTHOR_NAME": "sample string 5", "SUP_DISC_ATTACHMENT_URL": "sample string 6" } ] }
application/xml, text/xml
Sample:
<SupportTicket xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/Classroom.ClassroomBLL"> <Comments> <SupportComments> <SUP_DISC_ATTACHMENT_URL>sample string 6</SUP_DISC_ATTACHMENT_URL> <SUP_DISC_AUTHOR_FK>0bc27611-4a79-4213-be56-d9365a924145</SUP_DISC_AUTHOR_FK> <SUP_DISC_AUTHOR_NAME>sample string 5</SUP_DISC_AUTHOR_NAME> <SUP_DISC_COMMENT>sample string 4</SUP_DISC_COMMENT> <SUP_DISC_DATED>2024-06-27T18:22:38.2224859+00:00</SUP_DISC_DATED> <SUP_DISC_HIDE_FROM_CLIENT>true</SUP_DISC_HIDE_FROM_CLIENT> <SUP_DISC_ID_PK>1de553b9-90f6-4b22-a9f9-3d4386c754ce</SUP_DISC_ID_PK> <SUP_DISC_ONLYSHOWTO_FK>68b053a8-7fba-411c-9bd4-2393d9b33be4</SUP_DISC_ONLYSHOWTO_FK> <SUP_DISC_REPLYTO_ID_FK>56b66d11-83a5-4d37-b0f4-448db17feeed</SUP_DISC_REPLYTO_ID_FK> <SUP_DISC_TICK_FK>966978d6-0ef0-4455-92bd-8b4aceab5590</SUP_DISC_TICK_FK> </SupportComments> <SupportComments> <SUP_DISC_ATTACHMENT_URL>sample string 6</SUP_DISC_ATTACHMENT_URL> <SUP_DISC_AUTHOR_FK>0bc27611-4a79-4213-be56-d9365a924145</SUP_DISC_AUTHOR_FK> <SUP_DISC_AUTHOR_NAME>sample string 5</SUP_DISC_AUTHOR_NAME> <SUP_DISC_COMMENT>sample string 4</SUP_DISC_COMMENT> <SUP_DISC_DATED>2024-06-27T18:22:38.2224859+00:00</SUP_DISC_DATED> <SUP_DISC_HIDE_FROM_CLIENT>true</SUP_DISC_HIDE_FROM_CLIENT> <SUP_DISC_ID_PK>1de553b9-90f6-4b22-a9f9-3d4386c754ce</SUP_DISC_ID_PK> <SUP_DISC_ONLYSHOWTO_FK>68b053a8-7fba-411c-9bd4-2393d9b33be4</SUP_DISC_ONLYSHOWTO_FK> <SUP_DISC_REPLYTO_ID_FK>56b66d11-83a5-4d37-b0f4-448db17feeed</SUP_DISC_REPLYTO_ID_FK> <SUP_DISC_TICK_FK>966978d6-0ef0-4455-92bd-8b4aceab5590</SUP_DISC_TICK_FK> </SupportComments> </Comments> <MetaData> <AllocatedToUser> <CompanyID>6</CompanyID> <Email>sample string 5</Email> <FirstName>sample string 2</FirstName> <JobTitle>sample string 4</JobTitle> <LastName>sample string 3</LastName> <UserID>bccbc2ff-400b-4927-87ef-1d3026adfa5c</UserID> </AllocatedToUser> <Impacts> <SupportImpact> <SUP_IMP_DESCRIPTION>sample string 3</SUP_IMP_DESCRIPTION> <SUP_IMP_ID>1</SUP_IMP_ID> <SUP_IMP_NAME>sample string 2</SUP_IMP_NAME> </SupportImpact> <SupportImpact> <SUP_IMP_DESCRIPTION>sample string 3</SUP_IMP_DESCRIPTION> <SUP_IMP_ID>1</SUP_IMP_ID> <SUP_IMP_NAME>sample string 2</SUP_IMP_NAME> </SupportImpact> </Impacts> <Priorities> <SupportPriority> <SUP_PRI_DESCRIPTION>sample string 3</SUP_PRI_DESCRIPTION> <SUP_PRI_ID>1</SUP_PRI_ID> <SUP_PRI_NAME>sample string 2</SUP_PRI_NAME> </SupportPriority> <SupportPriority> <SUP_PRI_DESCRIPTION>sample string 3</SUP_PRI_DESCRIPTION> <SUP_PRI_ID>1</SUP_PRI_ID> <SUP_PRI_NAME>sample string 2</SUP_PRI_NAME> </SupportPriority> </Priorities> <RaisedByUser> <CompanyID>6</CompanyID> <Email>sample string 5</Email> <FirstName>sample string 2</FirstName> <JobTitle>sample string 4</JobTitle> <LastName>sample string 3</LastName> <UserID>bccbc2ff-400b-4927-87ef-1d3026adfa5c</UserID> </RaisedByUser> <Severitys> <SupportSeverity> <SUP_SEVERITY_ID_PK>1</SUP_SEVERITY_ID_PK> <SUP_SEVERITY_NAME>sample string 2</SUP_SEVERITY_NAME> <SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>1</SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS> </SupportSeverity> <SupportSeverity> <SUP_SEVERITY_ID_PK>1</SUP_SEVERITY_ID_PK> <SUP_SEVERITY_NAME>sample string 2</SUP_SEVERITY_NAME> <SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>1</SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS> </SupportSeverity> </Severitys> <States> <SupportState> <SUP_STATE_COMPLETED>true</SUP_STATE_COMPLETED> <SUP_STATE_ID_PK>1</SUP_STATE_ID_PK> <SUP_STATE_NAME>sample string 2</SUP_STATE_NAME> </SupportState> <SupportState> <SUP_STATE_COMPLETED>true</SUP_STATE_COMPLETED> <SUP_STATE_ID_PK>1</SUP_STATE_ID_PK> <SUP_STATE_NAME>sample string 2</SUP_STATE_NAME> </SupportState> </States> <Types> <SupportTypes> <SUP_TYPE_DESCRIPTION>sample string 3</SUP_TYPE_DESCRIPTION> <SUP_TYPE_ID_PK>1</SUP_TYPE_ID_PK> <SUP_TYPE_NAME>sample string 2</SUP_TYPE_NAME> </SupportTypes> <SupportTypes> <SUP_TYPE_DESCRIPTION>sample string 3</SUP_TYPE_DESCRIPTION> <SUP_TYPE_ID_PK>1</SUP_TYPE_ID_PK> <SUP_TYPE_NAME>sample string 2</SUP_TYPE_NAME> </SupportTypes> </Types> </MetaData> <SUP_TCK_ACCEPTANCE_CRITERIA>sample string 6</SUP_TCK_ACCEPTANCE_CRITERIA> <SUP_TCK_ALLOCATED_TO>51590c99-6c0d-4aa5-a147-165b52d3a693</SUP_TCK_ALLOCATED_TO> <SUP_TCK_ATTACHMENT_URL>sample string 7</SUP_TCK_ATTACHMENT_URL> <SUP_TCK_CLOSED>2024-06-27T18:22:38.2224859+00:00</SUP_TCK_CLOSED> <SUP_TCK_CREATED>2024-06-27T18:22:38.2224859+00:00</SUP_TCK_CREATED> <SUP_TCK_DUPLICATE_ID_FK>96ae3563-ebe5-492d-8df1-8c7e7ec19878</SUP_TCK_DUPLICATE_ID_FK> <SUP_TCK_HOURS_ESTIMATED>1</SUP_TCK_HOURS_ESTIMATED> <SUP_TCK_HOURS_WORKED>1</SUP_TCK_HOURS_WORKED> <SUP_TCK_ID_PK>2d59b7df-eb33-45b5-a003-774321c3ea9a</SUP_TCK_ID_PK> <SUP_TCK_IMPACT>1</SUP_TCK_IMPACT> <SUP_TCK_ISSUE>sample string 2</SUP_TCK_ISSUE> <SUP_TCK_PRIORTY>1</SUP_TCK_PRIORTY> <SUP_TCK_RAISED_BY_FK>d0a28f0a-3b6d-4104-9c70-d5c5bd78167d</SUP_TCK_RAISED_BY_FK> <SUP_TCK_REPRO_STEPS>sample string 4</SUP_TCK_REPRO_STEPS> <SUP_TCK_SEVERITY>1</SUP_TCK_SEVERITY> <SUP_TCK_STATE>1</SUP_TCK_STATE> <SUP_TCK_SYSTEM_INFO>sample string 5</SUP_TCK_SYSTEM_INFO> <SUP_TCK_TYPE>1</SUP_TCK_TYPE> <SUP_TCK_UPDATED>2024-06-27T18:22:38.2224859+00:00</SUP_TCK_UPDATED> <SUP_TICK_PROJECT_ID_FK>b778bda2-34ce-4c0e-84c5-774e154aa9b3</SUP_TICK_PROJECT_ID_FK> </SupportTicket>
application/x-www-form-urlencoded
Sample:
Sample not available.
Response Information
Resource Description
SupportTicketName | Description | Type | Additional information |
---|---|---|---|
SUP_TCK_ID_PK | globally unique identifier |
None. |
|
SUP_TCK_ISSUE | string |
None. |
|
SUP_TICK_PROJECT_ID_FK | globally unique identifier |
None. |
|
SUP_TCK_RAISED_BY_FK | globally unique identifier |
None. |
|
SUP_TCK_DUPLICATE_ID_FK | globally unique identifier |
None. |
|
SUP_TCK_ALLOCATED_TO | globally unique identifier |
None. |
|
SUP_TCK_STATE | integer |
None. |
|
SUP_TCK_PRIORTY | integer |
None. |
|
SUP_TCK_IMPACT | integer |
None. |
|
SUP_TCK_SEVERITY | integer |
None. |
|
SUP_TCK_TYPE | integer |
None. |
|
SUP_TCK_HOURS_WORKED | decimal number |
None. |
|
SUP_TCK_HOURS_ESTIMATED | decimal number |
None. |
|
SUP_TCK_REPRO_STEPS | string |
None. |
|
SUP_TCK_SYSTEM_INFO | string |
None. |
|
SUP_TCK_ACCEPTANCE_CRITERIA | string |
None. |
|
SUP_TCK_CREATED | date |
None. |
|
SUP_TCK_CLOSED | date |
None. |
|
MetaData | SupportMetaData |
None. |
|
SUP_TCK_UPDATED | date |
None. |
|
SUP_TCK_ATTACHMENT_URL | string |
None. |
|
Comments | Collection of SupportComments |
None. |
Response Formats
application/json, text/json
Sample:
{ "SUP_TCK_ID_PK": "fc87b93b-1c3a-4cb9-8d6d-f41ac714e3a3", "SUP_TCK_ISSUE": "sample string 2", "SUP_TICK_PROJECT_ID_FK": "326d06ea-e304-465a-a0fb-c1928ed1f2bc", "SUP_TCK_RAISED_BY_FK": "6b229ffa-9587-4354-a535-3a6dfaa03ca5", "SUP_TCK_DUPLICATE_ID_FK": "36dbbb40-9e79-44af-a27e-b62df7456f03", "SUP_TCK_ALLOCATED_TO": "a43faa2d-012f-4b9f-8689-70b951ebd120", "SUP_TCK_STATE": 1, "SUP_TCK_PRIORTY": 1, "SUP_TCK_IMPACT": 1, "SUP_TCK_SEVERITY": 1, "SUP_TCK_TYPE": 1, "SUP_TCK_HOURS_WORKED": 1.0, "SUP_TCK_HOURS_ESTIMATED": 1.0, "SUP_TCK_REPRO_STEPS": "sample string 4", "SUP_TCK_SYSTEM_INFO": "sample string 5", "SUP_TCK_ACCEPTANCE_CRITERIA": "sample string 6", "SUP_TCK_CREATED": "2024-06-27T18:22:38.2224859+00:00", "SUP_TCK_CLOSED": "2024-06-27T18:22:38.2224859+00:00", "MetaData": { "Severitys": [ { "SUP_SEVERITY_ID_PK": 1, "SUP_SEVERITY_NAME": "sample string 2", "SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS": 1 }, { "SUP_SEVERITY_ID_PK": 1, "SUP_SEVERITY_NAME": "sample string 2", "SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS": 1 } ], "States": [ { "SUP_STATE_ID_PK": 1, "SUP_STATE_NAME": "sample string 2", "SUP_STATE_COMPLETED": true }, { "SUP_STATE_ID_PK": 1, "SUP_STATE_NAME": "sample string 2", "SUP_STATE_COMPLETED": true } ], "Types": [ { "SUP_TYPE_ID_PK": 1, "SUP_TYPE_NAME": "sample string 2", "SUP_TYPE_DESCRIPTION": "sample string 3" }, { "SUP_TYPE_ID_PK": 1, "SUP_TYPE_NAME": "sample string 2", "SUP_TYPE_DESCRIPTION": "sample string 3" } ], "Impacts": [ { "SUP_IMP_ID": 1, "SUP_IMP_NAME": "sample string 2", "SUP_IMP_DESCRIPTION": "sample string 3" }, { "SUP_IMP_ID": 1, "SUP_IMP_NAME": "sample string 2", "SUP_IMP_DESCRIPTION": "sample string 3" } ], "Priorities": [ { "SUP_PRI_ID": 1, "SUP_PRI_NAME": "sample string 2", "SUP_PRI_DESCRIPTION": "sample string 3" }, { "SUP_PRI_ID": 1, "SUP_PRI_NAME": "sample string 2", "SUP_PRI_DESCRIPTION": "sample string 3" } ], "AllocatedToUser": { "UserID": "861a78da-f769-48e1-bcf3-cc8f57a575cd", "FirstName": "sample string 2", "LastName": "sample string 3", "JobTitle": "sample string 4", "Email": "sample string 5", "CompanyID": 6 }, "RaisedByUser": { "UserID": "861a78da-f769-48e1-bcf3-cc8f57a575cd", "FirstName": "sample string 2", "LastName": "sample string 3", "JobTitle": "sample string 4", "Email": "sample string 5", "CompanyID": 6 } }, "SUP_TCK_UPDATED": "2024-06-27T18:22:38.2224859+00:00", "SUP_TCK_ATTACHMENT_URL": "sample string 7", "Comments": [ { "SUP_DISC_ID_PK": "7c98ceec-b8df-4c8d-a6be-36d47f60d228", "SUP_DISC_TICK_FK": "db138d47-02db-4a43-a924-d188a4855c81", "SUP_DISC_AUTHOR_FK": "171e9a9f-c090-4e75-b8b5-c64cfdcb0c82", "SUP_DISC_REPLYTO_ID_FK": "7e0c9d28-32d4-4fa8-bcb2-fa5edd61cda5", "SUP_DISC_ONLYSHOWTO_FK": "c6785507-84d6-4bd3-a478-46a533d7408d", "SUP_DISC_HIDE_FROM_CLIENT": true, "SUP_DISC_COMMENT": "sample string 4", "SUP_DISC_DATED": "2024-06-27T18:22:38.2224859+00:00", "SUP_DISC_AUTHOR_NAME": "sample string 5", "SUP_DISC_ATTACHMENT_URL": "sample string 6" }, { "SUP_DISC_ID_PK": "7c98ceec-b8df-4c8d-a6be-36d47f60d228", "SUP_DISC_TICK_FK": "db138d47-02db-4a43-a924-d188a4855c81", "SUP_DISC_AUTHOR_FK": "171e9a9f-c090-4e75-b8b5-c64cfdcb0c82", "SUP_DISC_REPLYTO_ID_FK": "7e0c9d28-32d4-4fa8-bcb2-fa5edd61cda5", "SUP_DISC_ONLYSHOWTO_FK": "c6785507-84d6-4bd3-a478-46a533d7408d", "SUP_DISC_HIDE_FROM_CLIENT": true, "SUP_DISC_COMMENT": "sample string 4", "SUP_DISC_DATED": "2024-06-27T18:22:38.2224859+00:00", "SUP_DISC_AUTHOR_NAME": "sample string 5", "SUP_DISC_ATTACHMENT_URL": "sample string 6" } ] }
application/xml, text/xml
Sample:
<SupportTicket xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/Classroom.ClassroomBLL"> <Comments> <SupportComments> <SUP_DISC_ATTACHMENT_URL>sample string 6</SUP_DISC_ATTACHMENT_URL> <SUP_DISC_AUTHOR_FK>171e9a9f-c090-4e75-b8b5-c64cfdcb0c82</SUP_DISC_AUTHOR_FK> <SUP_DISC_AUTHOR_NAME>sample string 5</SUP_DISC_AUTHOR_NAME> <SUP_DISC_COMMENT>sample string 4</SUP_DISC_COMMENT> <SUP_DISC_DATED>2024-06-27T18:22:38.2224859+00:00</SUP_DISC_DATED> <SUP_DISC_HIDE_FROM_CLIENT>true</SUP_DISC_HIDE_FROM_CLIENT> <SUP_DISC_ID_PK>7c98ceec-b8df-4c8d-a6be-36d47f60d228</SUP_DISC_ID_PK> <SUP_DISC_ONLYSHOWTO_FK>c6785507-84d6-4bd3-a478-46a533d7408d</SUP_DISC_ONLYSHOWTO_FK> <SUP_DISC_REPLYTO_ID_FK>7e0c9d28-32d4-4fa8-bcb2-fa5edd61cda5</SUP_DISC_REPLYTO_ID_FK> <SUP_DISC_TICK_FK>db138d47-02db-4a43-a924-d188a4855c81</SUP_DISC_TICK_FK> </SupportComments> <SupportComments> <SUP_DISC_ATTACHMENT_URL>sample string 6</SUP_DISC_ATTACHMENT_URL> <SUP_DISC_AUTHOR_FK>171e9a9f-c090-4e75-b8b5-c64cfdcb0c82</SUP_DISC_AUTHOR_FK> <SUP_DISC_AUTHOR_NAME>sample string 5</SUP_DISC_AUTHOR_NAME> <SUP_DISC_COMMENT>sample string 4</SUP_DISC_COMMENT> <SUP_DISC_DATED>2024-06-27T18:22:38.2224859+00:00</SUP_DISC_DATED> <SUP_DISC_HIDE_FROM_CLIENT>true</SUP_DISC_HIDE_FROM_CLIENT> <SUP_DISC_ID_PK>7c98ceec-b8df-4c8d-a6be-36d47f60d228</SUP_DISC_ID_PK> <SUP_DISC_ONLYSHOWTO_FK>c6785507-84d6-4bd3-a478-46a533d7408d</SUP_DISC_ONLYSHOWTO_FK> <SUP_DISC_REPLYTO_ID_FK>7e0c9d28-32d4-4fa8-bcb2-fa5edd61cda5</SUP_DISC_REPLYTO_ID_FK> <SUP_DISC_TICK_FK>db138d47-02db-4a43-a924-d188a4855c81</SUP_DISC_TICK_FK> </SupportComments> </Comments> <MetaData> <AllocatedToUser> <CompanyID>6</CompanyID> <Email>sample string 5</Email> <FirstName>sample string 2</FirstName> <JobTitle>sample string 4</JobTitle> <LastName>sample string 3</LastName> <UserID>861a78da-f769-48e1-bcf3-cc8f57a575cd</UserID> </AllocatedToUser> <Impacts> <SupportImpact> <SUP_IMP_DESCRIPTION>sample string 3</SUP_IMP_DESCRIPTION> <SUP_IMP_ID>1</SUP_IMP_ID> <SUP_IMP_NAME>sample string 2</SUP_IMP_NAME> </SupportImpact> <SupportImpact> <SUP_IMP_DESCRIPTION>sample string 3</SUP_IMP_DESCRIPTION> <SUP_IMP_ID>1</SUP_IMP_ID> <SUP_IMP_NAME>sample string 2</SUP_IMP_NAME> </SupportImpact> </Impacts> <Priorities> <SupportPriority> <SUP_PRI_DESCRIPTION>sample string 3</SUP_PRI_DESCRIPTION> <SUP_PRI_ID>1</SUP_PRI_ID> <SUP_PRI_NAME>sample string 2</SUP_PRI_NAME> </SupportPriority> <SupportPriority> <SUP_PRI_DESCRIPTION>sample string 3</SUP_PRI_DESCRIPTION> <SUP_PRI_ID>1</SUP_PRI_ID> <SUP_PRI_NAME>sample string 2</SUP_PRI_NAME> </SupportPriority> </Priorities> <RaisedByUser> <CompanyID>6</CompanyID> <Email>sample string 5</Email> <FirstName>sample string 2</FirstName> <JobTitle>sample string 4</JobTitle> <LastName>sample string 3</LastName> <UserID>861a78da-f769-48e1-bcf3-cc8f57a575cd</UserID> </RaisedByUser> <Severitys> <SupportSeverity> <SUP_SEVERITY_ID_PK>1</SUP_SEVERITY_ID_PK> <SUP_SEVERITY_NAME>sample string 2</SUP_SEVERITY_NAME> <SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>1</SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS> </SupportSeverity> <SupportSeverity> <SUP_SEVERITY_ID_PK>1</SUP_SEVERITY_ID_PK> <SUP_SEVERITY_NAME>sample string 2</SUP_SEVERITY_NAME> <SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>1</SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS> </SupportSeverity> </Severitys> <States> <SupportState> <SUP_STATE_COMPLETED>true</SUP_STATE_COMPLETED> <SUP_STATE_ID_PK>1</SUP_STATE_ID_PK> <SUP_STATE_NAME>sample string 2</SUP_STATE_NAME> </SupportState> <SupportState> <SUP_STATE_COMPLETED>true</SUP_STATE_COMPLETED> <SUP_STATE_ID_PK>1</SUP_STATE_ID_PK> <SUP_STATE_NAME>sample string 2</SUP_STATE_NAME> </SupportState> </States> <Types> <SupportTypes> <SUP_TYPE_DESCRIPTION>sample string 3</SUP_TYPE_DESCRIPTION> <SUP_TYPE_ID_PK>1</SUP_TYPE_ID_PK> <SUP_TYPE_NAME>sample string 2</SUP_TYPE_NAME> </SupportTypes> <SupportTypes> <SUP_TYPE_DESCRIPTION>sample string 3</SUP_TYPE_DESCRIPTION> <SUP_TYPE_ID_PK>1</SUP_TYPE_ID_PK> <SUP_TYPE_NAME>sample string 2</SUP_TYPE_NAME> </SupportTypes> </Types> </MetaData> <SUP_TCK_ACCEPTANCE_CRITERIA>sample string 6</SUP_TCK_ACCEPTANCE_CRITERIA> <SUP_TCK_ALLOCATED_TO>a43faa2d-012f-4b9f-8689-70b951ebd120</SUP_TCK_ALLOCATED_TO> <SUP_TCK_ATTACHMENT_URL>sample string 7</SUP_TCK_ATTACHMENT_URL> <SUP_TCK_CLOSED>2024-06-27T18:22:38.2224859+00:00</SUP_TCK_CLOSED> <SUP_TCK_CREATED>2024-06-27T18:22:38.2224859+00:00</SUP_TCK_CREATED> <SUP_TCK_DUPLICATE_ID_FK>36dbbb40-9e79-44af-a27e-b62df7456f03</SUP_TCK_DUPLICATE_ID_FK> <SUP_TCK_HOURS_ESTIMATED>1</SUP_TCK_HOURS_ESTIMATED> <SUP_TCK_HOURS_WORKED>1</SUP_TCK_HOURS_WORKED> <SUP_TCK_ID_PK>fc87b93b-1c3a-4cb9-8d6d-f41ac714e3a3</SUP_TCK_ID_PK> <SUP_TCK_IMPACT>1</SUP_TCK_IMPACT> <SUP_TCK_ISSUE>sample string 2</SUP_TCK_ISSUE> <SUP_TCK_PRIORTY>1</SUP_TCK_PRIORTY> <SUP_TCK_RAISED_BY_FK>6b229ffa-9587-4354-a535-3a6dfaa03ca5</SUP_TCK_RAISED_BY_FK> <SUP_TCK_REPRO_STEPS>sample string 4</SUP_TCK_REPRO_STEPS> <SUP_TCK_SEVERITY>1</SUP_TCK_SEVERITY> <SUP_TCK_STATE>1</SUP_TCK_STATE> <SUP_TCK_SYSTEM_INFO>sample string 5</SUP_TCK_SYSTEM_INFO> <SUP_TCK_TYPE>1</SUP_TCK_TYPE> <SUP_TCK_UPDATED>2024-06-27T18:22:38.2224859+00:00</SUP_TCK_UPDATED> <SUP_TICK_PROJECT_ID_FK>326d06ea-e304-465a-a0fb-c1928ed1f2bc</SUP_TICK_PROJECT_ID_FK> </SupportTicket>