GET classroomAPI/Support/getNewTicket
Request Information
URI Parameters
None.
Body Parameters
None.
Response Information
Resource Description
SupportTicketName | Description | Type | Additional information |
---|---|---|---|
SUP_TCK_ID_PK | globally unique identifier |
None. |
|
SUP_TCK_ISSUE | string |
None. |
|
SUP_TICK_PROJECT_ID_FK | globally unique identifier |
None. |
|
SUP_TCK_RAISED_BY_FK | globally unique identifier |
None. |
|
SUP_TCK_DUPLICATE_ID_FK | globally unique identifier |
None. |
|
SUP_TCK_ALLOCATED_TO | globally unique identifier |
None. |
|
SUP_TCK_STATE | integer |
None. |
|
SUP_TCK_PRIORTY | integer |
None. |
|
SUP_TCK_IMPACT | integer |
None. |
|
SUP_TCK_SEVERITY | integer |
None. |
|
SUP_TCK_TYPE | integer |
None. |
|
SUP_TCK_HOURS_WORKED | decimal number |
None. |
|
SUP_TCK_HOURS_ESTIMATED | decimal number |
None. |
|
SUP_TCK_REPRO_STEPS | string |
None. |
|
SUP_TCK_SYSTEM_INFO | string |
None. |
|
SUP_TCK_ACCEPTANCE_CRITERIA | string |
None. |
|
SUP_TCK_CREATED | date |
None. |
|
SUP_TCK_CLOSED | date |
None. |
|
MetaData | SupportMetaData |
None. |
|
SUP_TCK_UPDATED | date |
None. |
|
SUP_TCK_ATTACHMENT_URL | string |
None. |
|
Comments | Collection of SupportComments |
None. |
Response Formats
application/json, text/json
Sample:
{ "SUP_TCK_ID_PK": "26876d55-857c-405d-8d22-e91aa1ed4791", "SUP_TCK_ISSUE": "sample string 2", "SUP_TICK_PROJECT_ID_FK": "c540d746-00c8-4331-be5c-07e11acba2f4", "SUP_TCK_RAISED_BY_FK": "6c0a0505-3381-475b-84d6-55031576b054", "SUP_TCK_DUPLICATE_ID_FK": "ca9f1bf9-6196-4b51-b17c-d9b558887374", "SUP_TCK_ALLOCATED_TO": "9ac85481-61b5-4d00-bba7-438f89bbf56e", "SUP_TCK_STATE": 1, "SUP_TCK_PRIORTY": 1, "SUP_TCK_IMPACT": 1, "SUP_TCK_SEVERITY": 1, "SUP_TCK_TYPE": 1, "SUP_TCK_HOURS_WORKED": 1.0, "SUP_TCK_HOURS_ESTIMATED": 1.0, "SUP_TCK_REPRO_STEPS": "sample string 4", "SUP_TCK_SYSTEM_INFO": "sample string 5", "SUP_TCK_ACCEPTANCE_CRITERIA": "sample string 6", "SUP_TCK_CREATED": "2024-06-27T18:24:44.2345422+00:00", "SUP_TCK_CLOSED": "2024-06-27T18:24:44.2345422+00:00", "MetaData": { "Severitys": [ { "SUP_SEVERITY_ID_PK": 1, "SUP_SEVERITY_NAME": "sample string 2", "SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS": 1 }, { "SUP_SEVERITY_ID_PK": 1, "SUP_SEVERITY_NAME": "sample string 2", "SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS": 1 } ], "States": [ { "SUP_STATE_ID_PK": 1, "SUP_STATE_NAME": "sample string 2", "SUP_STATE_COMPLETED": true }, { "SUP_STATE_ID_PK": 1, "SUP_STATE_NAME": "sample string 2", "SUP_STATE_COMPLETED": true } ], "Types": [ { "SUP_TYPE_ID_PK": 1, "SUP_TYPE_NAME": "sample string 2", "SUP_TYPE_DESCRIPTION": "sample string 3" }, { "SUP_TYPE_ID_PK": 1, "SUP_TYPE_NAME": "sample string 2", "SUP_TYPE_DESCRIPTION": "sample string 3" } ], "Impacts": [ { "SUP_IMP_ID": 1, "SUP_IMP_NAME": "sample string 2", "SUP_IMP_DESCRIPTION": "sample string 3" }, { "SUP_IMP_ID": 1, "SUP_IMP_NAME": "sample string 2", "SUP_IMP_DESCRIPTION": "sample string 3" } ], "Priorities": [ { "SUP_PRI_ID": 1, "SUP_PRI_NAME": "sample string 2", "SUP_PRI_DESCRIPTION": "sample string 3" }, { "SUP_PRI_ID": 1, "SUP_PRI_NAME": "sample string 2", "SUP_PRI_DESCRIPTION": "sample string 3" } ], "AllocatedToUser": { "UserID": "dec7e7f0-3a4e-4d90-b983-60831c169415", "FirstName": "sample string 2", "LastName": "sample string 3", "JobTitle": "sample string 4", "Email": "sample string 5", "CompanyID": 6 }, "RaisedByUser": { "UserID": "dec7e7f0-3a4e-4d90-b983-60831c169415", "FirstName": "sample string 2", "LastName": "sample string 3", "JobTitle": "sample string 4", "Email": "sample string 5", "CompanyID": 6 } }, "SUP_TCK_UPDATED": "2024-06-27T18:24:44.2345422+00:00", "SUP_TCK_ATTACHMENT_URL": "sample string 7", "Comments": [ { "SUP_DISC_ID_PK": "54802d8f-1a56-4dd2-8663-c07a5d3c5dc4", "SUP_DISC_TICK_FK": "366ed37b-34f0-4174-8a7b-8cd36b143582", "SUP_DISC_AUTHOR_FK": "b8f85b41-6375-415e-9c24-1424772457c0", "SUP_DISC_REPLYTO_ID_FK": "b74bfb28-40a4-4fe2-94d7-a1ff79d44280", "SUP_DISC_ONLYSHOWTO_FK": "d1bb4cbb-a8cb-4378-bbd3-3fe81c6c815c", "SUP_DISC_HIDE_FROM_CLIENT": true, "SUP_DISC_COMMENT": "sample string 4", "SUP_DISC_DATED": "2024-06-27T18:24:44.2345422+00:00", "SUP_DISC_AUTHOR_NAME": "sample string 5", "SUP_DISC_ATTACHMENT_URL": "sample string 6" }, { "SUP_DISC_ID_PK": "54802d8f-1a56-4dd2-8663-c07a5d3c5dc4", "SUP_DISC_TICK_FK": "366ed37b-34f0-4174-8a7b-8cd36b143582", "SUP_DISC_AUTHOR_FK": "b8f85b41-6375-415e-9c24-1424772457c0", "SUP_DISC_REPLYTO_ID_FK": "b74bfb28-40a4-4fe2-94d7-a1ff79d44280", "SUP_DISC_ONLYSHOWTO_FK": "d1bb4cbb-a8cb-4378-bbd3-3fe81c6c815c", "SUP_DISC_HIDE_FROM_CLIENT": true, "SUP_DISC_COMMENT": "sample string 4", "SUP_DISC_DATED": "2024-06-27T18:24:44.2345422+00:00", "SUP_DISC_AUTHOR_NAME": "sample string 5", "SUP_DISC_ATTACHMENT_URL": "sample string 6" } ] }
application/xml, text/xml
Sample:
<SupportTicket xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/Classroom.ClassroomBLL"> <Comments> <SupportComments> <SUP_DISC_ATTACHMENT_URL>sample string 6</SUP_DISC_ATTACHMENT_URL> <SUP_DISC_AUTHOR_FK>b8f85b41-6375-415e-9c24-1424772457c0</SUP_DISC_AUTHOR_FK> <SUP_DISC_AUTHOR_NAME>sample string 5</SUP_DISC_AUTHOR_NAME> <SUP_DISC_COMMENT>sample string 4</SUP_DISC_COMMENT> <SUP_DISC_DATED>2024-06-27T18:24:44.2345422+00:00</SUP_DISC_DATED> <SUP_DISC_HIDE_FROM_CLIENT>true</SUP_DISC_HIDE_FROM_CLIENT> <SUP_DISC_ID_PK>54802d8f-1a56-4dd2-8663-c07a5d3c5dc4</SUP_DISC_ID_PK> <SUP_DISC_ONLYSHOWTO_FK>d1bb4cbb-a8cb-4378-bbd3-3fe81c6c815c</SUP_DISC_ONLYSHOWTO_FK> <SUP_DISC_REPLYTO_ID_FK>b74bfb28-40a4-4fe2-94d7-a1ff79d44280</SUP_DISC_REPLYTO_ID_FK> <SUP_DISC_TICK_FK>366ed37b-34f0-4174-8a7b-8cd36b143582</SUP_DISC_TICK_FK> </SupportComments> <SupportComments> <SUP_DISC_ATTACHMENT_URL>sample string 6</SUP_DISC_ATTACHMENT_URL> <SUP_DISC_AUTHOR_FK>b8f85b41-6375-415e-9c24-1424772457c0</SUP_DISC_AUTHOR_FK> <SUP_DISC_AUTHOR_NAME>sample string 5</SUP_DISC_AUTHOR_NAME> <SUP_DISC_COMMENT>sample string 4</SUP_DISC_COMMENT> <SUP_DISC_DATED>2024-06-27T18:24:44.2345422+00:00</SUP_DISC_DATED> <SUP_DISC_HIDE_FROM_CLIENT>true</SUP_DISC_HIDE_FROM_CLIENT> <SUP_DISC_ID_PK>54802d8f-1a56-4dd2-8663-c07a5d3c5dc4</SUP_DISC_ID_PK> <SUP_DISC_ONLYSHOWTO_FK>d1bb4cbb-a8cb-4378-bbd3-3fe81c6c815c</SUP_DISC_ONLYSHOWTO_FK> <SUP_DISC_REPLYTO_ID_FK>b74bfb28-40a4-4fe2-94d7-a1ff79d44280</SUP_DISC_REPLYTO_ID_FK> <SUP_DISC_TICK_FK>366ed37b-34f0-4174-8a7b-8cd36b143582</SUP_DISC_TICK_FK> </SupportComments> </Comments> <MetaData> <AllocatedToUser> <CompanyID>6</CompanyID> <Email>sample string 5</Email> <FirstName>sample string 2</FirstName> <JobTitle>sample string 4</JobTitle> <LastName>sample string 3</LastName> <UserID>dec7e7f0-3a4e-4d90-b983-60831c169415</UserID> </AllocatedToUser> <Impacts> <SupportImpact> <SUP_IMP_DESCRIPTION>sample string 3</SUP_IMP_DESCRIPTION> <SUP_IMP_ID>1</SUP_IMP_ID> <SUP_IMP_NAME>sample string 2</SUP_IMP_NAME> </SupportImpact> <SupportImpact> <SUP_IMP_DESCRIPTION>sample string 3</SUP_IMP_DESCRIPTION> <SUP_IMP_ID>1</SUP_IMP_ID> <SUP_IMP_NAME>sample string 2</SUP_IMP_NAME> </SupportImpact> </Impacts> <Priorities> <SupportPriority> <SUP_PRI_DESCRIPTION>sample string 3</SUP_PRI_DESCRIPTION> <SUP_PRI_ID>1</SUP_PRI_ID> <SUP_PRI_NAME>sample string 2</SUP_PRI_NAME> </SupportPriority> <SupportPriority> <SUP_PRI_DESCRIPTION>sample string 3</SUP_PRI_DESCRIPTION> <SUP_PRI_ID>1</SUP_PRI_ID> <SUP_PRI_NAME>sample string 2</SUP_PRI_NAME> </SupportPriority> </Priorities> <RaisedByUser> <CompanyID>6</CompanyID> <Email>sample string 5</Email> <FirstName>sample string 2</FirstName> <JobTitle>sample string 4</JobTitle> <LastName>sample string 3</LastName> <UserID>dec7e7f0-3a4e-4d90-b983-60831c169415</UserID> </RaisedByUser> <Severitys> <SupportSeverity> <SUP_SEVERITY_ID_PK>1</SUP_SEVERITY_ID_PK> <SUP_SEVERITY_NAME>sample string 2</SUP_SEVERITY_NAME> <SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>1</SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS> </SupportSeverity> <SupportSeverity> <SUP_SEVERITY_ID_PK>1</SUP_SEVERITY_ID_PK> <SUP_SEVERITY_NAME>sample string 2</SUP_SEVERITY_NAME> <SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS>1</SUP_SEVERITY_SLA_RESPONSE_EXPECTED_HOURS> </SupportSeverity> </Severitys> <States> <SupportState> <SUP_STATE_COMPLETED>true</SUP_STATE_COMPLETED> <SUP_STATE_ID_PK>1</SUP_STATE_ID_PK> <SUP_STATE_NAME>sample string 2</SUP_STATE_NAME> </SupportState> <SupportState> <SUP_STATE_COMPLETED>true</SUP_STATE_COMPLETED> <SUP_STATE_ID_PK>1</SUP_STATE_ID_PK> <SUP_STATE_NAME>sample string 2</SUP_STATE_NAME> </SupportState> </States> <Types> <SupportTypes> <SUP_TYPE_DESCRIPTION>sample string 3</SUP_TYPE_DESCRIPTION> <SUP_TYPE_ID_PK>1</SUP_TYPE_ID_PK> <SUP_TYPE_NAME>sample string 2</SUP_TYPE_NAME> </SupportTypes> <SupportTypes> <SUP_TYPE_DESCRIPTION>sample string 3</SUP_TYPE_DESCRIPTION> <SUP_TYPE_ID_PK>1</SUP_TYPE_ID_PK> <SUP_TYPE_NAME>sample string 2</SUP_TYPE_NAME> </SupportTypes> </Types> </MetaData> <SUP_TCK_ACCEPTANCE_CRITERIA>sample string 6</SUP_TCK_ACCEPTANCE_CRITERIA> <SUP_TCK_ALLOCATED_TO>9ac85481-61b5-4d00-bba7-438f89bbf56e</SUP_TCK_ALLOCATED_TO> <SUP_TCK_ATTACHMENT_URL>sample string 7</SUP_TCK_ATTACHMENT_URL> <SUP_TCK_CLOSED>2024-06-27T18:24:44.2345422+00:00</SUP_TCK_CLOSED> <SUP_TCK_CREATED>2024-06-27T18:24:44.2345422+00:00</SUP_TCK_CREATED> <SUP_TCK_DUPLICATE_ID_FK>ca9f1bf9-6196-4b51-b17c-d9b558887374</SUP_TCK_DUPLICATE_ID_FK> <SUP_TCK_HOURS_ESTIMATED>1</SUP_TCK_HOURS_ESTIMATED> <SUP_TCK_HOURS_WORKED>1</SUP_TCK_HOURS_WORKED> <SUP_TCK_ID_PK>26876d55-857c-405d-8d22-e91aa1ed4791</SUP_TCK_ID_PK> <SUP_TCK_IMPACT>1</SUP_TCK_IMPACT> <SUP_TCK_ISSUE>sample string 2</SUP_TCK_ISSUE> <SUP_TCK_PRIORTY>1</SUP_TCK_PRIORTY> <SUP_TCK_RAISED_BY_FK>6c0a0505-3381-475b-84d6-55031576b054</SUP_TCK_RAISED_BY_FK> <SUP_TCK_REPRO_STEPS>sample string 4</SUP_TCK_REPRO_STEPS> <SUP_TCK_SEVERITY>1</SUP_TCK_SEVERITY> <SUP_TCK_STATE>1</SUP_TCK_STATE> <SUP_TCK_SYSTEM_INFO>sample string 5</SUP_TCK_SYSTEM_INFO> <SUP_TCK_TYPE>1</SUP_TCK_TYPE> <SUP_TCK_UPDATED>2024-06-27T18:24:44.2345422+00:00</SUP_TCK_UPDATED> <SUP_TICK_PROJECT_ID_FK>c540d746-00c8-4331-be5c-07e11acba2f4</SUP_TICK_PROJECT_ID_FK> </SupportTicket>